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In Part 2, we compared how a Case life cycle might look in Pega’s Case Life Cycle Designer versus BPMN. Here, in Part 3, we’ll consider when you should and should not use Pega’s Case Life Cycle Design tool to model the business process. As we have seen, if you are […] A lot of people think the complexity of a process is about the number of stages and steps it has but it’s not. I have often seen BAs do an initial analysis of a business process by producing a diagram like this:
This is fine, as […] In Part 1, we went through some of the key terms Pega terms in Case Life Cycle modelling. Here, in Part 2, we’ll compare modelling a Case life cycle using Pega 7’s modelling tool with BPMN 2.0. The life cycle view of a Case in Pega 7 is similar to the […] If you are a Pega Business Architect, you will be familiar with Pega’s feature that lets you connect Business Objectives, Requirements and Specifications. This feature is excellent for traceability but it may surprise you to know that I don’t use it exactly the way Pega tells you to. Business […] Pega 7’s case life cycle modelling tools enable you to quickly model and demonstrate a high-level process design within Pega in front of your customer. The tools I’m talking about are the life cycle view of a case type and the flow view of a process within a case type. While […] On software development projects people have to estimate the effort involved. In doing so, one of the things analysts are asked to consider is the complexity of a process, but it surprises me how often analysts confuse complexity with difficulty. The two concepts are mutually exclusive. A process can be simple, […] In my experience, very few business analysts produce models of the things a business cares about. Of course my experience is that of one person across the whole IT industry, so my view is a thin slice through a very big cake. What’s more, my experience is limited to process-driven projects. […] Know Your Customer (KYC) is primarily about the decisions a financial institution needs to make about a (potential) customer. However, I have yet to find a definition online that focuses on decisions. Wikipedia’s definition focuses on the process1, while Investopedia2 and The Free Dictionary3 place emphasis on the form that has […] In principle, any physical model should have a corresponding logical model that represents a business’s own view of its needs in a technology-agnostic way. When it comes to data, that ideally consists of a business glossary and some sort of visual representation of the relationships between the business concepts defined in the glossary. […] Several years ago a major software consultancy built a Pega solution for a client and within two years of deploying it, the client was having to rebuild it themselves. It’s not an uncommon scenario. The client brought me in, because of my background as a Pega Business Architect, to take […] |