A more humane Analyst

I don’t own a car at the moment, mainly because I don’t need one. Combine my lack of need with a lack of interest in cars as accessories and you have someone who uses public transport a lot. Of course, it’s easy for those who live in or around Madrid because public transport […]

Process Exercise: 6/6

Here is a re-cap of my approach to modelling a To Be process:

Part 1: we modelled the As Is change control process in order to understand the current business model.

Part 2: we reminded ourselves to be sensitive to the fact that the customer owns the process.