Sizing process complexity

A lot of people think the complexity of a process is about the number of stages and steps it has but it’s not.

I have often seen BAs do an initial analysis of a business process by producing a diagram like this:

This is fine, as […]

KYC is primarily about decision making

Know Your Customer (KYC) is primarily about the decisions a financial institution needs to make about a (potential) customer.

However, I have yet to find a definition online that focuses on decisions. Wikipedia’s definition focuses on the process1, while Investopedia2 and The Free Dictionary3 place emphasis on the form that has […]

Deconstructing a BA job advert

I saw a job advert on Jobserve and it’s typical of adverts that fail to grasp what a senior business analyst should be able to do for a client.

Click here to read the advert before you proceed.

So what’s wrong with it? I’ll go down through it as […]