PRPC Case Types

Case Types are a key element in Pega BPM development and it is important for Pega Business Architects to have an understanding of them.

Case Type is what Pega used to call a Work Type prior to Pega 7. Although the Type is a Pega implementation device, the concept also has […]

Pegasystems PRPC Discovery Maps

Since my blog post on Pegasystems DCO, several people have asked me to expand upon what I said about Discovery Maps.

The expansion is in the slide deck below. In summary, although Pega Discovery Maps are intended as a mechanism for Pega Business Architects to model business processes in business terms, […]

Activity Diagram tutorial Part 3: ignore variable details

Activity Diagram tutorial part 3

View more PowerPoint from Declan Chellar

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Process Exercise: 6/6

Here is a re-cap of my approach to modelling a To Be process:

Part 1: we modelled the As Is change control process in order to understand the current business model.

Part 2: we reminded ourselves to be sensitive to the fact that the customer owns the process.

Process Exercise: 5/6

In Part 4 we drew both high level and low level versions of the To Be model of our customer’s change control process, based on the information we noted in Part 3.

We are now ready to drive out and document high level system requirements (HLSRs). It is […]

Process Exercise: 4/6

In Part 3, we identified problems with the As Is process by interviewing our fictional customers individually and by having a group workshop. We did this in the light of the strategic objectives of the business.

We need to restructure the As Is model to take into account these problems and […]

Process Exercise: 3/6

In Part 2 we took a moment to remind ourselves that the customer owns the process and that we must be sensitive to that.

Having been presented with a documented As Is change control process, we must investigate what the stakeholders think about that process. There are different techniques available to […]

Process Exercise: 2/6

In Part 1 we took a look at a sample As Is change control business process as presented to us by our fictional customer.

The customer owns the process

Don't go stomping all over the customer's processes like you own them

Our next goal is to produce a To Be […]

Process Exercise: 1/6

In a previous series of posts we took a look at drawing workflows. However, before you draw a workflow, you really have to understand the underlying business process.

Remember that our definition of a workflow referred specifically to the identified work object. This is because the workflow does not cover the […]