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In Part 3, we identified problems with the As Is process by interviewing our fictional customers individually and by having a group workshop. We did this in the light of the strategic objectives of the business. We need to restructure the As Is model to take into account these problems and […] In Part 2 we took a moment to remind ourselves that the customer owns the process and that we must be sensitive to that. Having been presented with a documented As Is change control process, we must investigate what the stakeholders think about that process. There are different techniques available to […] In Part 1 we took a look at a sample As Is change control business process as presented to us by our fictional customer. The customer owns the process Don't go stomping all over the customer's processes like you own them Our next goal is to produce a To […] In a previous series of posts we took a look at drawing workflows. However, before you draw a workflow, you really have to understand the underlying business process. Remember that our definition of a workflow referred specifically to the identified work object. This is because the workflow does not cover the […] |